1. Scope and clear checkout terms
This policy applies to Moduly subscriptions and paid add-ons purchased directly from Decennium Platforms Limited. Paid Checkout will not be enabled until the confirmation flow shows the plan, currency, billing interval, total charge, tax treatment, renewal, included usage, and any offer-specific terms before payment, and records every acknowledgement required for the buyer and market. A more favourable written term shown at checkout or in a signed order form prevails for that purchase.
2. Automatic renewal
Monthly and annual subscriptions renew automatically until cancelled. We charge the saved payment method at the start of each renewal period. An annual subscription is charged as one annual commitment; describing the price as ten months of monthly fees does not turn it into ten monthly instalments.
We will provide renewal and price-change notices where law requires. You are responsible for keeping the billing email and payment method current. A failed renewal may enter a stated grace period before access is restricted or ended.
3. How to cancel
An organisation owner can cancel from Settings → Billing or the linked Stripe customer portal. If self-service cancellation is unavailable, email hello@decennium.app from an authorised billing address with the organisation name. We may verify ownership before changing a subscription.
Cancel before the renewal time shown in Billing. Cancellation normally takes effect at the end of the already-paid period, so you can continue using the plan until then. Deleting a user, deleting a workspace, removing a card, disconnecting a connector, or stopping use does not by itself cancel recurring billing.
4. Monthly plans, annual plans, and changes
Cancelling a monthly plan stops the next monthly renewal. Cancelling an annual plan stops the next annual renewal; it does not normally create a refund for the unused part of the current annual term. Downgrades normally apply at renewal. Upgrades or add-ons may be charged immediately or prorated when the amount is shown before confirmation.
When an eligible new organisation workspace is created, it begins a 14-day Brand trial. No payment card is collected for that workspace trial, it does not automatically convert to a paid subscription, and it does not create a recurring charge. When the trial ends, plan-gated content creation, AI generation, commercial-output materialisation, and publication are locked until an organisation owner selects a paid plan. This does not restrict a privacy or data-access export available under the Privacy Policy. Existing data remains subject to the access, deletion, and retention provisions of the Agreement. Trial eligibility is limited to one introductory trial per eligible new organisation and may be denied or withdrawn to prevent abuse.
Unused Campaign Packs, images, seats, brands, connector capacity, promotional credits, or free-trial time have no cash value and are not refunded or transferred unless checkout expressly says otherwise.
5. Mandatory cancellation and withdrawal rights
Nothing in this policy removes a mandatory consumer, cooling-off, withdrawal, refund, or cancellation right that applies to you. If you are an eligible EEA or UK consumer, you may have 14 days from the contract date to withdraw from a distance service contract. If you expressly ask us to start service during that period, the law may permit a proportionate charge for service already supplied. A paid flow will remain disabled for that market until it can obtain every acknowledgement required before service starts or a digital-content right is treated as lost.
If you are an eligible consumer in Taiwan entering a distance transaction, you may generally have seven days after receiving the service to rescind, subject to any legally valid exception that is properly disclosed and, where required, expressly accepted before supply. If a United States state automatic-renewal law applies, the paid flow must provide the required renewal terms, notices, acknowledgement, and a cancellation method that is at least as easy as the method required by that law before it is enabled for that market.
Moduly is primarily sold to businesses. Whether a statutory consumer right applies depends on who purchased, the purpose, location, local law, and how performance began. Contact us within the applicable period; we will not require you to waive a non-waivable right.
6. When we provide a refund or credit
Subject to verification and applicable law, we provide an appropriate refund, reversal, or service credit when:
- the charge was duplicated or the amount materially differs from the confirmed checkout without an authorised plan change or tax adjustment;
- a verified unauthorised charge occurred and was not caused by the customer’s failure to protect an account after clear warning;
- mandatory law requires a refund or withdrawal remedy;
- we terminate a prepaid subscription for convenience, not for customer breach, in which case we normally refund the unused prepaid portion; or
- a documented Moduly failure made the paid core service substantially unavailable for a material part of the period and we cannot provide a reasonable cure or service credit.
7. Charges that are normally not refundable
Except where the previous section or mandatory law applies, fees are non-refundable once a billing period starts. This includes change of mind, unused time or allowance, failure to cancel before renewal, content rejected by a third-party platform, output requiring normal editing or human review, a policy block preventing unsafe material, exchange-rate movement, and suspension or termination for breach.
A refund does not automatically cancel a subscription, and cancellation does not automatically create a refund. Our team must record both actions separately. Bank, card, foreign-exchange, and tax amounts controlled by another provider may be handled under that provider’s rules and applicable law.
8. Requesting and receiving a refund
Email hello@decennium.app from the billing contact as soon as possible and normally within 30 days of the charge. Include the organisation name, invoice or charge reference, charge date, amount and currency, reason, and whether you also want to cancel. Do not email full card numbers, passwords, or connector secrets.
We may request reasonable identity, authority, and transaction evidence. After verification, we will submit an approved refund to the original payment method without undue delay and aim to do so within 10 business days where operationally practicable; mandatory legal deadlines prevail. The bank or payment network may take additional time. We will explain a full or partial refusal and preserve any right to challenge it under applicable law.
9. Policy changes and contact
A policy change will not retroactively reduce a mandatory right or a more favourable written term already attached to a purchase. We will post the new version and give notice of material changes where required. The governing law and dispute terms in the Terms of Service apply.
Billing and cancellation contact: hello@decennium.app. Contracting party: Decennium Platforms Limited, Entrepreneurship Centre, Level 5, Core F, Cyberport 3, 100 Cyberport Road, Hong Kong.